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Public Benefits Access
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Public Benefits Training & Technical Assistance

Navigating public benefit programs is often frustrating due to the different eligibility rules and complex application processes.  A strong understanding of benefit programs (including who qualifies and how to solve problems) helps case managers and other advocates provide more effective and targeted assistance to people in need.  DuPage Federation's Public Benefits Access' seeks improve advocacy for people served through increased knowledge of these complex programs. 

Public Benefits training participants learn the basic rules of who qualifies for specific benefits; how to complete applications; how to navigate the application process; and how to troubleshoot problems

Virtual Open Office



Last Thursday each month

Summer Alzawawi, Program Director holds virtual open office hours on the last Thursday of each month from 11:00 AM to 12:00 PM. During open office hours, participants may ask questions pertaining to public benefits and public benefits access.  In addition, Summer will share public benefits updates and information on special topics.  Conversations can be held in English or Arabic, with interpretation in other languages upon request.  Please contact Summer at for interpreter requests, allowing enough time to review the request and obtain an interpreter.

Making the Connection Training Series

DuPage Federation's Public Benefits Access program is excited to announce the return of its Making the Connection Training Series - a series of three informative webinars designed to elevate you and your team's skills and increase your community impact.  Whether you are a seasoned provider or just starting out, these webinars are tailor-made to empower local organizations in their efforts to make a difference in their communities!

MTC Series Overview:

  • Dynamic sessions focusing on key public benefit areas and concerns

  • Expert-led discussions to increase knowledge and capacity

  • Practical strategies to amplify your organization's mission

Flexible Pricing Options:

  • Single webinars are just $20

  • Maximize your learning with all three for only $50*

Scholarships and Discounts Available

  • We believe in equal access to learning opportunities

  • Organizations in DuPage County with budget constraint concerns should reach out to use at to discuss scholarship or discount options tailored to meet your needs

Don't miss this opportunity to equip your team and yourself with the knowledge and tools you need to increase your organization's capacity - register today!

*To purchase all three webinars in the MTC series for $50, use the button at the bottom of the list of webinars.


For questions or concerns about the training, material or costs, please do not hesitate to contact us at

Check back for upcoming dates for the Making the Connection Series.

Public Benefit Questions or Technical Assistance

If you are a provider with a public benefits case question or need technical assistance or have questions about public benefits and public charge or assisting consumers in enrolling in affordable healthcare, consider visiting HelpHub.  HelpHub is an online community where enrollment assisters in Illinois share experiences, ask questions, and troubleshoot problems. 

Public Benefits Quick Resource Guide

Download this Quick Resource Guide for handy links to on-demand, self-paced training modules, public benefits and childcare assistance applications, and screening tools.

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