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Public Benefits Training & Technical Assistance
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Navigating public benefit programs is often frustrating due to the different eligibility rules and complex application processes.  Understanding more about benefit programs (including topics such as who can qualify and how to solve problems) helps case managers and other advocates provide more effective and targeted assistance to people in need.  DuPage Federation's Training & Technical Assistance's focus is to improve advocacy for the people served through increased knowledge of these complex programs. 

Training participants learn to understand the basic rules of who qualifies for a specific benefit, how to complete applications, how to navigate the application process, and how to troubleshoot when problems arise.

Training programs are usually offered twice a year.  Federation trainers are also available to present  to individual organizations.  Programs may be tailored to meet an organization's particular needs.

Public Benefit Questions or Technical Assistance

If you are a provider with a public benefits case question or need technical assistance or have questions about public benefits and public charge or assisting consumers in enrolling in affordable healthcare, consider visiting HelpHub.  HelpHub is an online community where enrollment assisters in Illinois share experiences, ask questions, and troubleshoot problems. 

Public Benefits Quick Resource Guide

Download this Quick Resource Guide for handy links to on-demand, self-paced training modules, public benefits and childcare assistance applications, and screening tools.

Online Training Modules

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