open door - (630) 530-8255 & (630) 530-2075
Open Door Emergency Services are only available to
DuPage County residents in Illinois.
Click on any one of the topics below to obtain data about that topic as it pertains to DuPage County. (courtesy of Impact DuPage)
How Open Door Works
DuPage Open Door is a partnership involving Illinois Department of Human Services, DuPage County Health Department and People's Resource Center and DuPage Federation on Human Services Reform.
The office is located at 1717 Park Street, Naperville, IL 60563. To enter, please drive to the back of the strip mall. There will be a main entrance sign for the Department of Human Services. Enter and inform the security guard that you are there for Open Door.
The Open Door office provides support to individuals and families who are facing a crisis or emergency. The office is located within the Villa Park Family Community Resource Center (FCRC) so it can work closely with all IDHS divisions and offices, as well as other community agencies, to help individuals in crisis receive the proper assistance as quickly as possible.
Often, individuals come to the Villa Park FCRC in an emergency situation or with a problem that cannot be addressed by the programs offered within the FCRC office, and many times they would benefit from immediate case management. In these cases, these individuals can be referred to the DuPage Open Door office.
WALK-INS ARE WELCOME TOO.
After an individual is referred to the DuPage Open Door office, a staff worker will meet with the person to determine the level of support he or she needs and to determine the most efficient way to meet the customer’s needs.
The DuPage Open Door office will work with customers to resolve issues such as:
Once the needs are met the case will be referred to the appropriate IDHS office, Open Door partner agency, or community-based service. If necessary, the Open Door staff worker will provide short term case management to assist the customer.
Services are only available to DuPage County residents in Illinois.
DOWNLOAD - DuPage Federation Privacy Plan.pdf